Privacy Policy

1. Who we are

This Privacy Policy explains how Moreira & Angeli LLC, doing business as Integrative & Functional Wellness Center ("IFWC," "we," "us," or "our"), located in Orlando, Florida, USA, collects, uses, and protects your information when you visit jifwc.com, fill out our forms or wellness questionnaires (including at public events), contact us, or receive our wellness services.

By using our website or providing your information, you agree to this Policy. If you do not agree, please do not submit your information.

2. Scope of this Policy

This Policy covers information we collect through our website, online and paper forms, wellness self-assessment questionnaires (such as a symptom/MSQ questionnaire), event sign-ups, and general communications with us. Health information we receive, including questionnaire answers, is also covered by our Notice of Privacy Practices (see Section 9).

3. Information we collect

We only collect what we need. Depending on how you interact with us, this may include:

• Contact details you give us: first name, last name, email address, and phone number.
• Wellness questionnaire responses: answers you provide in wellness or symptom self-assessments (for example, an MSQ or similar questionnaire). These are used to give you general educational wellness information.
• Basic website/usage data: standard technical information such as browser type, device, approximate location, and pages viewed, collected through cookies or similar technologies to keep the site working and improve it.
• Additional health information (patients only): if you choose to become a patient, we collect additional health information needed to provide care, as described in Section 9.

We do not knowingly collect more sensitive information than needed for the purpose you contacted us about.

4. How we use your information

We use your information to:

• respond to you and follow up on your request;
• schedule appointments and provide our wellness services;
• send you the educational wellness information you asked for;
• operate, secure, and improve our website and services.

Important: this is not medical advice. Our wellness self-assessments and general information are educational wellness tools only. They are not a medical diagnosis, medical advice, or a substitute for care from a licensed healthcare provider. Always consult a qualified professional about your health.

5. Why we contact you (consent)

We only contact people who have given us their information and agreed to be contacted. When you enter your email or phone number in one of our forms, you are asking us to reach out to you about your request. You can ask us to stop contacting you at any time (see Section 8).

6. Text messages (SMS)

We will only send you text messages if you separately opt in to receive them (for example, by checking an SMS consent box). Message frequency varies, message and data rates may apply, and you can opt out at any time as described below.

You can reply STOP at any time to unsubscribe from text messages, or reply HELP for help. Consent to receive text messages is never a condition of receiving our services. (Note: at public events we collect email only; SMS is a separate, future step and requires its own opt-in.)

7. How we share information

We do not sell your personal information, and we do not share it for advertising in exchange for money.

We share information only with service providers who help us operate, and only as needed to provide our services. Examples include:

• Twilio: to send messages and communications;
• Supabase: database hosting;
• Vercel: website hosting.

We choose these providers carefully and limit what we share with them to what is needed for the service they provide. Some of our providers, such as our email provider, have signed a Business Associate Agreement (BAA) with us. How we handle health information is described in our Notice of Privacy Practices.

We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transfer.

8. Your choices and rights

You may:

• access the personal information we hold about you;
• correct information that is inaccurate;
• delete your personal information;
• opt out of our communications (email or SMS).

To make a request, email us at contact@jifwc.com. We will respond within a reasonable time and as required by applicable law. Health records of patients are kept for the period required by law and cannot be deleted before it ends; your rights over health information are described in our Notice of Privacy Practices.

9. Health information and HIPAA

IFWC follows HIPAA standards to protect health information. Health information we create or receive about you, including answers to our wellness and symptom questionnaires, is handled as described in our Notice of Privacy Practices, available at jifwc.com/notice-of-privacy-practices. The Notice describes how we use and share health information and your rights over it. For health information, the Notice prevails over this Policy.

10. Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We keep your information only as long as needed for the purposes described in this Policy, or as required by law, after which we delete or de-identify it. In general, we keep contact information from event leads and pre-patients for up to 24 months, or until you ask us to delete it. Patient health records are kept for at least 10 years after the last service, or longer if the law requires, as described in our Notice of Privacy Practices.

11. Minors

Our services and forms are intended for individuals 18 years of age or older, or minors with the consent and involvement of a parent or legal guardian. We do not knowingly collect information from children without appropriate consent.

12. Changes to this Policy

We may update this Policy from time to time. When we do, we will change the "Last updated" date above and, if the changes are significant, provide additional notice where appropriate. Your continued use of our services after an update means you accept the revised Policy.

13. Messaging and automated assistant

When you message us on Facebook Messenger or Instagram, we collect the content of your messages and your public profile identifier (such as your name and account handle) to respond to your inquiry, answer questions about our services, and help you schedule an appointment.

Part of these replies may be generated by an automated assistant, and conversations may be handed off to a human staff member. We use this information only to communicate with you, and we do not sell it.

You may request deletion of your data at any time. See our Data Deletion page at jifwc.com/data-deletion for instructions.

14. Contact us

If you have any questions about this Policy or your information, contact:

Moreira & Angeli LLC (Integrative & Functional Wellness Center / IFWC)

Orlando, Florida, USA

Email: contact@jifwc.com

Phone: (689) 280-3705

Website: jifwc.com